Publisher: Wiley Authors: Matt Wittemann, Geoff Ables CRM Entropy Rating (in Baked Goods): 3.1415926535897 Matt, a fellow CRM MVP, sent me a copy of this book a long time ago, and I’ve pretty much only used it for reference material here and there...
When I first started this blog, I really didn’t expect it to take me anywhere. I just wanted a neat little place to post my code, a place that would follow me wherever I went and be a sounding board for whatever I thought (about CRM). This e...
With Jim’s recent announcement of his retirement from Microsoft, I thought I’d make a little space here to immortalize my thoughts of a man I never got to meet in person, but dearly wished to. There’s something to be said about the Dynamics CRM c...
Q: Who’s an ITdiot? A: Me. I’ve been involved in the IT world since my early teen years. It started as the family computer expert, and evolved into advanced circuit configuration for ISPs and eventually a fulltime network administrator...
For more complicated and feature-rich Plug-in customizations for CRM, it can be appealing to use highly dynamic configurations. The Plug-in model offers simple string parameters to allow for the open interpretation by Plug-in developers.&nbs...
Lately, I’ve been trying to coalesce information streamed around various channels to which I’m attuned into a new Google+ page for Dynamics CRM. Personally, I’ve become a heavier G+ user than Facebook, and not just because of its rock-solid perfo...
On Jan. 10th, I’ll be making a presentation along such revered Dynamics CRM MVPs as Julie Yack, Scott Sewell, Donna Edwards, Leon Tribe, Shan McArthur, and Mitch Milam. Our topic matter will be specifically those lessons we’ve learned the ha...
I’ve successfully returned alive from my attendance of the Microsoft 2012 MVP Summit. This was a minor concern, given that I was stricken with a bout of vertigo that still troubles me to a lesser extent today. I missed last year’s Summit, a...
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