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Learn how to customize Copilot in D365 Field Service (preview)

A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Service by using the out of the box Copilot inside of Dynamics365 Field Service. What this allows us to do i...

dian74 2,475 Most Valuable Professional
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Visualize data with the new hierarchy control

Previously there was a legacy hierarchy control for model-driven apps that allowed users to view N:1 (many-to-one) self-referencing relationships of a table. I always felt it is important to able to view relationships between rows using a hierarch...

dian74 2,475 Most Valuable Professional
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How to populate lookup columns using Copilot Studio’s Dataverse Connector

Today I was building an agent using Copilot Studio and one of the things that I was trying to do was using Dataverse knowledge for the Agent to access information from a table, reason over it, and use the Dataverse connector to create a new record...

dian74 2,475 Most Valuable Professional
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Enhance Data Protection in Dataverse with Secured Masking Rules

Have you heard of column level security in Dataverse? This feature has been around for a long time, and it allows makers to control access down to the column. Imagine you’re building an app in Dataverse. BUT, you’ve got a handful of columns with s...

dian74 2,475 Most Valuable Professional
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What is coming in 2025 Wave 2: Dynamics 365 Contact Center

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive in. Over the past few days, I’ve been going through the details to get a solid understanding of what’s com...

dian74 2,475 Most Valuable Professional
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What is coming in 2025 Wave 2: Dynamics 365 Customer Service

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive in. Over the past few days, I’ve been going through the details to get a solid understanding of what’s com...

dian74 2,475 Most Valuable Professional
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What is coming in 2025 Wave 2: Dynamics 365 Sales

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive in. Over the past few days, I’ve been going through the details to get a solid understanding of what’s com...

dian74 2,475 Most Valuable Professional
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Learn how to enable Customer Intent for Custom Agents in Copilot Studio!

Previously I have written articles on the Customer Intent agent in Dynamics 365 Customer Service and Contact Center where I explained how the Customer Intent agent works, and how to enable it. If you haven’t had a chance to read those articles yet...

dian74 2,475 Most Valuable Professional