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Microsoft Dynamics 365...
How to use rich messaging in customer service to create better experiences
dian74 2,477 Most Valuable Professional
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Microsoft Dynamics 365...
Show/Hide custom buttons with PowerFX when a lookup column has no value
dian74 2,477 Most Valuable Professional
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Microsoft Dynamics 365...
Visualize complex relationships with new hierarchy control
dian74 2,477 Most Valuable Professional
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Microsoft Dynamics 365...
Ignite 2025 Announcements You Need to Know and Why They Matter
dian74 2,477 Most Valuable Professional
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Show/Hide custom buttons with PowerFX when a lookup column has no value

Show/Hide custom buttons with PowerFX when a lookup column has no value

dian74 2,477 Most Valuable Professional
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How to use rich messaging in customer service to create better experiences

Learn how you can use the rich media messages in D365 Customer Service and Contact Center.

dian74 2,477 Most Valuable Professional
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Visualize complex relationships with new hierarchy control

Learn how to visualize complex relationships with the new hierarchy control in D365 Sales.

dian74 2,477 Most Valuable Professional
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Ignite 2025 Announcements You Need to Know and Why They Matter

I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see that agents and AI are (and will probably stay) a big focus of Microsoft. After letting all the announcements sink in, o...

dian74 2,477 Most Valuable Professional
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How to automate service reports for D365 Field Service | Part 2

Learn how to automate service reports in D365 Field Service (part 2)

dian74 2,477 Most Valuable Professional
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How to Automate Customer Service Reports in D365 Field Service | Part 1

If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field service organizations face the same reality, sending a document that outlines the work performed isn’t j...

dian74 2,477 Most Valuable Professional
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Keep your agents organized: Create File Groups for better responses

When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to add knowledge to the agent is by providing documents! This can be done in 2 separate ways today, and the option ...

dian74 2,477 Most Valuable Professional
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Learn how to customize Copilot in D365 Field Service (preview)

A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Service by using the out of the box Copilot inside of Dynamics365 Field Service. What this allows us to do i...

dian74 2,477 Most Valuable Professional