If you’ve worked with Dynamics 365 Sales, before most likely you’ve seen Copilot
in Dynamics 365 Sales. Please note that I am not talking about Copilot for
Sales, which requires an additional license, I am referring to Copilot that sits
inside of ...
You have most likely heard of all the different Copilots that Microsoft
published in the past year, from Copilot in Microsoft Teams to Copilot in
SharePoint, Dynamics 365 apps and of course Microsoft 365 Copilot which is
grounded in business data,...
There have been a lot of updates to Copilot Studio recently! During the Power
Platform Community Conference Microsoft announced a lot of new features, but
there were some other things that went unnoticed or were not mentioned. Maybe
you’ve noticed...
Organizations might have the need to track the total time agents spend on cases
for several reasons. By monitoring time, managers can identify areas where
agents excel and where improvements are needed, ensuring resources are allocated
effectively...
This year I attended the Power Platform Community Conference for the third year
in a row. The event took place in Las Vegas, Nevada which was the same place the
conference took place last year and the same place where it will be held next
year. Th...
When 2024 release wave 2 came out, one of the features in the long list of
updates for Dynamics 365 Sales was the new lead qualification experience. This
feature was originally part of the first wave of the 2024 release wave, but
unfortunately it ...
I have received several emails from people that asked me if it was possible to
trigger a power automate flow (or workflow) from a button inside a model-driven
app using the out of the box command bar editor. The answer to this question is
an indir...
Welcome to the fourth article of my series on the 2024 Wave 2 release! In the
past few weeks I have published 3 articles in this series about Dynamics 365
Sales, Copilot for Sales and Dynamics 365 Customer Service. In this article, I’m
focusing on...
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