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Unified Service Desk 4.1 - General Availability

Continuing our goal towards providing our customers with reliable, fully accessible and compliant Unified Service Desk, we are announcing the much awaited General Availability of Unified Service Desk 4.1 with rich feature enhancements and improve...

USD Team 10
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Public preview of Unified Service Desk 4.1

We are excited to announce Unified Service Desk 4.1 is now available in public preview with rich feature enhancements, improved performance and reliability. Highlights of preview functionalities: Unified Service Desk with Chrome process Use Chr...

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Channel integration in Unified Service Desk

Channel Integration Framework (CIF) is an extensible framework to integrate third-party channel providers with D365 Unified Interface Apps using a browser-based JavaScript API library. Read more about Dynamics 365 Channel Integration Framework. I...

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