The release notes for Dynamics 365 Wave 2 2024 have been published. My good
friend Amey Holden and I got together to chat about each proposed change or new
feature from the Customer Insights – Journeys section (formerly D365 Marketing).
We talk th...
I love our community that blogs about and shares content on the Power Platform.
It’s awesome having others there who are able to help or we can collaborate
with. Amey Holden is one of those people for me. She and I have worked through
challenges w...
You might have several different forms that allow someone to opt in to specific
Topics in Realtime Marketing. Perhaps you even have some of those Topics hidden
and are opting people in automatically when the form is submitted. What if you
want to ...
I recently worked with a client who are using Microsoft Bookings to allow
someone to book a demo via a link on their website. They are also then manually
adding a new Lead (or Contact) in to Dynamics 365. As they’ve begun using D365
Marketing (Cus...
Back with another post that focuses on Event Management and different approaches
you can take. This one was inspired by a question from a reader on one of my
blogs, and also a recent reminder from Malin Martnes on one of her posts about
using List...
One of the cool things you can use in Emails in Realtime Marketing (in the
Customer Insights – Journeys) app is personalisation. Accessing data is pretty
simple, and Microsoft have even provided a list of pre-defined values for you
such as Full Na...
Very off-brand with this post, but as usual, if this is something that I had an
issue with and took me a while to figure out, I guess it could be the same for
someone else. So if it is a help to anyone, that’s great! I use WordPress for my
website...
There are so many options in Realtime Marketing emails for creating conditional
and personalised content. Most of it is pretty easy to add, and a few clicks of
buttons and you’re on your way. What about when it comes to determining what
goes in to...