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When we get an email come into the queue, is there a way for it not to automatically create a contact if it is a new email address? Our users will either convert it as a lead or opportunity after validating the message.
I found two articles that might help you:
The second link was the answer! I went into to the owners account options and unticked 'automatically create' contact records.
I am glad this helped you. Please tick off my suggestion as verified answer so that this thread is closed.
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