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I'm trying to track undeliverable reply emails sent from CRM
Have Exchange auto forward these undeliverable reports (REPORT.IPM.NOTE.NDR) as emails (IPM.Note) to the mailbox, CRM should in theory automatically pick these up as normal assuming the token is still present which it should be unless a human intervenes and removes it.
So the report email does get created and enters the mailbox but CRM does not pick these emails up, the emails still have the original subject text and CRM token number in the subject line.
My guess is that its something to do with the sender maybe? But then CRM should still pick that up, if a third party replied to an email it would get picked up by CRM hmm
always clean the CRM cache , in order to generate accurate reports and clean the email as it picks up as a normal
Sorry, can you expand of this, i dont understand?
I fixed it.
For anyone wondering how to get the undeliverable emails into CRM, create another rule in the CRM mailbox that forwards the mailflow rule produced email to its self. The problem was the mailflow rule email does not have a normal sent from email address i think .
Hi, how did you do that? The forward rule, how does it looks like? I try to do same thing, create new forward/move rule that subject contains "Undeliverable:" word but it doesn't work at all. Would you share your "fix"? :)
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