Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
We use Dynamics 365 CRM/ Sales globally. Our data center is in Europe (crm4) so we know that the latency for people in South America, North America and the whole of Asia will be not as good as here in Europe but so far that has been fine.
We are struggling with connectivity in Asia, in china especially and I am wondering how other companies cope with it.
sometimes connectivity is just a bit slow, sometimes it goes up and down, and in the worst cases people are sometimes not able to login to CRM (but also not able to use skype / teams properly etc.
I know that it is possible to have a CRM app on a phone or tablet which is able to work offline, would something like that be an idea to bridge this problem?
So I'm just really looking for ideas how to get people in China to Work in CRM without losing connectivity
As you said connectivity issues are mainly in china and your data center is in Europe.
1)Since it is CRM 4.0 and as i remember mobile app is not available for this version because it doesnot have support of Mobile forms to have a mobile app and may be you have to develop a solution like a mobile app where you can import the customizations of CRM and let the users will work remotely and then users can sync their data to main server and one thing that time also you have to face the sync issues.
2) May be you can increase the speed of the internet for the users who is using CRM and check for the local internet connectivity.
3)Keep on checking the server maintenance and check for the load balancer at the peak time whether it is hitting the same server or different server.
4)If there is a huge data then try to Archive the data and keep the recent data which is useful for the business transactions.
5) If possible increase the OLEDB timeout at the server.
6)Try to upgrade the from CRM 4.0 to CRM 2013.
Hope this helps.
crm4 is the region, not the crm version
Thanks for highlighting the version.
Pls ignore my previous post which i have given the suggestion for crm 4.0 version.
For the connectivity issue,may be you can check the local internet connectivity.
We have the same issue but its not due to latency. Its the internet connectivity issue.
1. What we have seen is the bandwidth allocation was 90% and we started facing slowness & timeouts during login or advanced find search.
2. Also, on wifi we face this most of the time. It works smooth on LAN. So trying switching network on laptop.
3. For mobile & tablet apps, WiFi connectivity dependency will be there.
Suggestion is to check with your network team for bandwidth, if they can allocate particular to CRM URL. You can also check with Microsoft on this. Apparently, I couldn't help in this direction since we have a network team here that care of this.
PS: My data center is also in Europe and client access it from Johannesburg, South Africa. Latency min is 150 ms +
Business Applications communities