Customer Service forum

Last replied Posted on by DavidBest 37

Now that Copilot conversation summary is enabled how can I access the bulk data? Is it stored in our dataverse tables? If so which one?

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Last replied Posted on by EF-28051441-0

Hi    We are trying to configure Webex Contact Center for the Customer Service Workspace with no success. we are able to do it using the...

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Last replied Posted on by CU27062016-0 5

Hi, I am using two applications: Sales Hub and Customer Service Omnichannel. In Sales Hub, I do not receive any pop-ups like this. However, when I...

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Last replied Posted on by jfrobidas 2

Hi,   I look on the licenses guide but I can find any clear answer.  Do you have any channel matrix how show what add-on is require for ...

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Last replied Posted on by CC-25061631-0 8

Hello,    I have many uses within the Customer Service Hub that are encountering a script error (screenshot attached). It typically app...

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Last replied Posted on by TedW 433

Hi,   This table has increased in capacity significantly over the last month. I have viewed this article in relation to it, however when I t...

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Last replied Posted on by RobbertMeijer 36

Hi there,   I want to make an export of contacts (portal contacts) and which content level they have attached to it. However, I cannot find w...

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Last replied Posted on by BG1

Changing the default column filter from Equals to Contains (or some other default) should be a user configurable setting.

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Last replied Posted on by YB 35

Hi, in the case form, I added a contact field so that the user can select a contact when creating a case because I want them to add the account in t...

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Last replied Posted on by BK-17051419-0 24

Hello, I’ve encountered an issue where choice lists on any form are displaying incorrectly across the entire CRM environment. Here’s a breakdown o...

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