Customer Insights - Journeys forum

Last replied Posted on by Krisu

Hi, I've tried to integrate google recaptcha to my form. I've followed all instructions given in here. When I try to submit the form, the fo...

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Last replied Posted on by Bob74 18

Not sure if I'm missing something, but given that Real-Time is now the default for the marketing module, and new installs don't get outbound marketing...

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Last replied Posted on by Community Member Microsoft Employee

Hi there, on the contact I have a multiple select field. This field should be on a form but this is only possible with checkboxes. I tried some CSS to convert it to a dropdown list but I didn't got it right. Any ideas how to create a dropdown...

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Last replied Posted on by Wei Wang 25

Hi community,    I'm new to customer insights and I need help with SMS settings.   I set a customer journey for lead records. The...

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Last replied Posted on by PatrickBlewitt 2

Is it possible to build a lead scoring model that references email interactions leads have with real time marketing emails? When I look at the lead scoring model currently, it only gives the option to reference outbound marketing emails. I was sur...

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Last replied Posted on by leonvb 15

Does anyone know if when you add multiple fields to a matching strategy. Does the system match leads/contact on all of the fields or any of the fields? I know that if you use multiple fields, all of the fields should be marked as required to submi...

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Last replied Posted on by xhj45 129

Hi, We are using the real time marketing journey to send SMS with a Twilio account. Is it possible to have the click-through rate on the links intergrated in the message, SMS open rate and the unsubscription rate using the STOP keyword? Thank you!

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Last replied Posted on by DM-10051729-0 54

Wrapping my head around Real Time preference center and have a few questions re: how to align this with customer expectations for a subscription cente...

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Last replied Posted on by AR-11060710-0

Hi,  I'm facing an exact same issue as described in this question  The suggested answer says -    However, creating fields ...

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Last replied Posted on by ITTSI_Johan 9

Hello, I just need some ideas or guidance on approval processes for various Customer Insights - Journeys components please.How would I incorporat...

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