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Customer Service forum How to set response timer to IVR bot?

Last replied Posted on by JayeshAC 1,150

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

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Customer Service forum Reminder to add attachment in email - but signature is detected as well

Last replied Posted on by Community member

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

2
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Customer Service forum CIF V2 Implementation in Customer Service Workspace

Last replied Posted on by Jazeb Sheraz 2

I tried to configure 3rd party web app in MS Dynamics 365 via Channel Integration Framework version 2.0 (CIF V2.0). As we know CIF V2.0 works only in ...

4
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Customer Service forum Released production order - Transfer order is 0

Last replied Posted on by Community member 2

Hi All, When releasing a production order the Transfer order is 0

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Customer Service forum Customer service business users working in different shift need to be setup in Dynamic 365 crm

Last replied Posted on by Swetha Poojary Sala... 314

We have a requirement where users handling cases are working in different shifts of India time.We need to setup users for India Business unit and add ...

1
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Customer Service forum Custom entity for Bing maps/ Google maps

Last replied Posted on by JJWILKI 1,332

Hi What is the best way to have the following fields shown on a Map in Dynamics 365 for a custom entity:  if JS is involved could you please provide examples 

4
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Customer Service forum Add Http Response Headers to Portal page?

Last replied Posted on by Jan Simonsen 17

Hi' Does anyone know how to add http request header content to a web page in Power Apps Portal? Specifically I'd like to add the Content-Disposition tag to the header as I have a client who requests a dynamically (Liquid/FetchXML) generate...

2
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Customer Service forum Save Co-pilot conversation History

Last replied Posted on by Sohom Ghorai 31

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I...

3
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Customer Service forum Summary in cases not accessible for basic users

Last replied Posted on by Cat_Car 117

Hello, I did some searching, reading and even tried the configurations in the link below in my Dev environment and the summary of a case is not access...

2
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Customer Service forum How to make Reason for Rejection dialog appear in custom Knowledge base form?

Last replied Posted on by HangryMapache 112

I duplicated the default Form for KB articles to customize layout a bit and fields. However, the Reason for rejection slide out dialog is not triggered when changing the Review status to Rejected. It works in the Default form. I've l...

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