Customer Service

Posted on by JR-31101445-0 0

Hi, Our D365 Customer Service system has been live for 5 months now.  We are discovering that email attachments are taking a lot of database s...

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Last replied Posted on by DanielRexer 8

We have a requirement to assign cases automatically based on the case description and the assignments of similar content from the past. The classif...

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Posted on by CU30102210-1 0

Hello, We are utilizing a survey created in Customer Voice within one of our chat channels. Despite not allowing anonymous responses, all survey s...

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Last replied Posted on by Neeraj.Sharma 1,579

Hi Guys i am working of Copilot Case sumarry Control https://learn.microsoft.com/en-us/dynamics365/customer-service/copilot-powerapps-settings#display-copilot-case-summary-on-custom-case-forms at point number 5 i am not able to get control named &...

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Posted on by jfwarren-nz 0

I have added the Copilot sidebar to a Custom App. In the responses we run into words that are being censored by Copilot. Are there any setting contr...

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Last replied Posted on by Shreya S 8

Hi all, I’ve observed that the option to enable SharePoint as a knowledge source in the Customer Service admin center is no longer visible. I’ve a...

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Last replied Posted on by vivek137 7

Hi I want to enable copilot on one of my custom apps and i am following the steps given in Microsoft docs Configure copilot features for cus...

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Last replied Posted on by Sefora 13

Actualmente no consigo editar el portal publicado para hacer por ejemplo cambios como por ejemplo indicar que los comentarios permiten texto enrique...

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Last replied Posted on by Sohom Ghorai 41

I have Customer Service Enterprise and a Digital Messaging Add-On trial, and I’m the Global Tenant Admin. Despite this, I’m still unable to add Omni...

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Last replied Posted on by abhishekYellow1 2

We are using Direct Line APIs to create chats on behalf of users in a customer service workspace. I am able to send messages to agents and receive the...

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