Customer Service

Last replied Posted on by CU13091455-0 4

Is it possible to maintain the cost for a product in Customer Engagement?   Salesperson would like to see the margin when creating a quote.&n...

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Last replied Posted on by Cat_Car 136

Hello, In the cases menu, is there a limit of number of views that can be visible?   In the list of views, I can only see 13 systems views, ...

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Last replied Posted on by DR-10090942-0 6

We have a requirement to assign cases automatically based on the case description and the assignments of similar content from the past. The classif...

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Posted on by pandeysuyash 55

How can I trigger a Javascript when I click on the End button of a whatsapp chat in Dynamics Omnichannel ? see the attached screenshot

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Last replied Posted on by fshaikh 172

Is there any Microsoft recommended way to integrate whatsapp messaging in D365 CRM? I know that an app exist called WhatsApp Chat and Instant M...

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Last replied Posted on by MiRA0001 4

Hello,   I was messing up with the Customer Service admin center app in a trial environment and I tried to check the available options in the...

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Posted on by eromerof 92

Hello,   I have a doubt related with the mailboxes synchronization and D365 Customer Service. In this scenario I have two mailbox. One mailbo...

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Last replied Posted on by DR-05081236-0 7

Hi all,   I created a self service portal from template via power pages with knowledge base search functionality. I can access individual arti...

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Posted on by DL-27091653-0 0

Hi all,   The information I can access is limited because I am not an admin, but maybe I can still get some guidance.   We have Chat a...

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Posted on by CU26091537-0 0

Hello,    I’m encountering an issue where my "Reporting Support" queue is automatically being added to the "To" field when I send an in...

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