Customer Service

Last replied Posted on by Roddas77 18

I am trying to debug a plug-in in my online Customer Service environment and I am getting the following error message when the plugin is triggered whi...

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Last replied Posted on by Community member

We created an Azure Bot and wanted to connect this bot to Omnichannel for getting AI-generated responses. We integrated the bot using this tutorial:&n...

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Last replied Posted on by JayeshAC 1,150

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

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Last replied Posted on by Community member 3

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

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Last replied Posted on by Jazeb Sheraz 2

I tried to configure 3rd party web app in MS Dynamics 365 via Channel Integration Framework version 2.0 (CIF V2.0). As we know CIF V2.0 works only in ...

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Last replied Posted on by Community member 2

Hi All, When releasing a production order the Transfer order is 0

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Last replied Posted on by Swetha Poojary Sala... 314

We have a requirement where users handling cases are working in different shifts of India time.We need to setup users for India Business unit and add ...

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Last replied Posted on by JJWILKI 1,332

Hi What is the best way to have the following fields shown on a Map in Dynamics 365 for a custom entity:  if JS is involved could you please provide examples 

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Last replied Posted on by Jan Simonsen 17

Hi' Does anyone know how to add http request header content to a web page in Power Apps Portal? Specifically I'd like to add the Content-Disposition tag to the header as I have a client who requests a dynamically (Liquid/FetchXML) generate...

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Last replied Posted on by Sohom Ghorai 31

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I...

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