Customer Service

Last replied Posted on by PS-15070917-0

Hi There, I want to open an external URL link inside dynamics 365,To be precise beside home button tab. Kindly refer screen shot for more informat...

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Last replied Posted on by DavidBest 41

Now that Copilot conversation summary is enabled how can I access the bulk data? Is it stored in our dataverse tables? If so which one?

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Last replied Posted on by jfrobidas 2

Hi,   I look on the licenses guide but I can find any clear answer.  Do you have any channel matrix how show what add-on is require for ...

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Last replied Posted on by Community Member Microsoft Employee

Hi, The inline image editing that was supposed to be included in the Dynamics 2019 Wave 2 release does not work for us. In the Knowledge Article section of the Customer Service Hub I have tried to copy paste from snippets, screenshots, google imag...

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Last replied Posted on by Vikesh 30

Hi all,   I have an issue with inbound emails with multiple recipients where only one email record is being created in CRM.    Fo...

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Last replied Posted on by Cat_Car 125

Hello, Since the launch of Copilot in Dynamics 365, the automatic pane that opens is frustrating for agents.  Is there a way to stop this pan...

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Last replied Posted on by GS-03071803-0

Hello, I have create a custom lookup colum in project table wich is a default table in dataverse. The column name is 'Country catalog' and it stores...

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Last replied Posted on by Ryan K 5

Hi I am looking to replace our existing service desk with dynamics customer service and everything I've seen so far looks great. The only thing I'm not seeing is "Service Requests". How do provide a form or collect specific infor...

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Last replied Posted on by TedW 433

HI, I am seeing a problem for the last week or so that is driving me crazy. When members of our Technical Support department try to reply to an email in a case, what should happen is that the email 'From' field populates as the 'Techn...

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Last replied Posted on by CC-25061631-0 8

Hello,    I have many uses within the Customer Service Hub that are encountering a script error (screenshot attached). It typically app...

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