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Last replied Posted on by FE-04060947-0
Hello, I am sending a Customer voice survey using real-time marketing. when I look at the responses, I cannot understand who was the customer that s...
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Last replied Posted on by Jorge Morales 13
I have been setting up a new environment, I already have the channels, workstream, queues, etc.. on the Channel I already have enabled the option to start transcription and call recording automatically, but if a call reaches voicemail, we are not ...
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Last replied Posted on by MA-28060932-0
Hello! I'm working on Dynamics 365 Customer Engagement Apps, and there was need for sending out Survey to customers, but when I opened the Customer ...
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Last replied Posted on by Community member
Hello, I have created a survey in Customer Voice and sent out invites. The survey as well as survey invites are reflected in CRM. However, respon...
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Last replied Posted on by RoryB 7
I have several surveys that I can fully access the results to - both because I have been explicitly shared access and because I am an admin. I have a ...
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Last replied Posted on by cmoreno8 21
Hello, I have a survey sent by Power Automate when an incident is closed. I used the Power Automate template and I added some logic to check if the invitation should be sent, but the Customer Voice box is the original of the template. In the Regar...
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Last replied Posted on by Shaner2112 14
I have built a Power Automate flow that is triggered when a new Forms Pro Survey Response record is created. The flow updates the Regarding fiel...
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Last replied Posted on by tomas coquimbo 5
Hi I'm developing a report with power bi and I need relationships between the msfp_surveyresponse table and the Contact table, but according to the documentation, the "from" field should be there, but it isn't. Could you please h...
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Last replied Posted on by Kai Worsch 5
Hello everyone, is it possible to customize the customer voice app itself?I would like to integrate the dynamics 365 'task' (activity) table dire...
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Last replied Posted on by chris p84 70
Hi, I've had 2 surveys disappear from customer Voice in the last 2 months, has anyone had any similar issues? We definitely didn't delete them&nb...
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