Shopify POS returns aren't affecting inventory in Business Central

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Posted on by SH-13061534-0

I realized that for returns made at the shopify POS isn't affecting inventory on Business Central. The orders sync jobs is adding the returns to the shopify returns page but I'm not sure how to post the returns or create any return documents to be posted from there. It seems like something along those lines need to be done in order to affect inventory as for the sales invoices that are created from Shopify POS sales.

Below is my configuration for returns in shopify shop settings in BC. We run 4 locations with MAIN being the warehouse. the returns would be occurring at the other locations and restocking would be done at those locations as well.

Does anyone know how to resolve this issue?

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Dynamics 365 Business Central

Dynamics 365 Business Central migration

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Dhiren Nagar 2,026 Super User 2026 Season 1 on at

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Hi,

In Business Central Returns are for information purpose only, while refunds are posted as credit memo to process amount or Item restocks.

So even if the return/refunds are imported into Business central, until you post Credit memo it is not actually processed as return.

You can check the Microsoft documentation here - https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/synchronize-orders#returns-and-refunds

✅ Tick the checkbox below to mark the answer as verified, if it helped resolve your question.

Regards,

Dhiren.

LinkedIn - https://www.linkedin.com/in/ca-dhiren-nagar-5079081b2/

Blog - https://dhirennagar.blogspot.com/

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