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Small and medium business | Business Central, N...
Answered

How can I deal with "Payment fee" when receiving money from customer?

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Posted on by 1,247
amountHi experts?

I would like to know how I deal with "Payment fee" on Business central when receiving money from customer?
Could someone let me know MS-learn page or useful information?
In my case, the customer pays "Bill amount"  -  "Payment fee"!
Best
Nobuhara
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  • Suggested answer
    Jainam M. Kothari Profile Picture
    15,721 Super User 2026 Season 1 on at
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    RockwithNav Profile Picture
    8,866 Super User 2026 Season 1 on at
  • Verified answer
    Oussama.Sabbouh Profile Picture
    51 on at
    To handle "Payment fees" when receiving money from a customer in Microsoft Dynamics 365 Business Central, you can follow these steps:
     
    1-Set Up Payment Methods: First, ensure that you have the appropriate payment methods set up in Business Central. You can do this by navigating to the "Payment Methods" page. Here, you can create a new payment method if necessary, specifying the required fields such as Code and Description, and any additional settings relevant to your payment processing needs.
     
    2-Register Customer Payments: Instead of using the Cash Receipt Journal, consider using the "Register Customer Payments" feature. This allows you to filter payments by customer and see all open ledger entries for that specific customer in one view. You can access this by navigating to the customer list and selecting the customer for whom you are registering the payment.
     
    3-Input Payment Amount: When registering the payment, input the total amount received from the customer, which should be the "Bill amount" minus the "Payment fee". For example, if the bill amount is $1,100 and the payment fee is $50, you would enter $1,050 as the amount received.
     
    4-Post Payment: You have the option to post the payment as a lump sum or as individual payments. If you choose to post as a lump sum, it will show up as a single line in the customer ledger entries. If you post individual payments, it will reflect as separate entries for each invoice.
     
    5-Preview Posting: Before finalizing the transaction, you can preview the posting to ensure that everything is correct. This step allows you to verify how the payment will be recorded in the system.
     
    6-Adjust for Payment Fees: If you need to account for the payment fee separately, you may want to create a specific account for payment fees in your chart of accounts. This way, you can record the fee as a separate transaction, ensuring that your financial records accurately reflect the income and expenses associated with payment processing.
     
    For more detailed guidance, you can refer to the official Microsoft Learn documentation on setting up payment methods and registering customer payments.
     
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    98,421 Super User 2026 Season 1 on at
    Generally, Finance Charge Terms featrue is used.
    However, if this part of the fee needs to be added to the order for settlement, you can add a line of Charge (Item) or G/L Account and add the fee to it, so that the customer can pay it together when paying.
     
    Hope this can give you some hints.
    Thanks.
    ZHU
  • Suggested answer
    CU08052056-0 Profile Picture
    1,247 on at
    Thank you all


    In my case, the customer pays "Bill amount" MINUS  "Payment fee"!
      → In detail, we bear the "Payment fee" and customer does not pay that!

    How can I deal with ?
  • Suggested answer
    Yi Yong Profile Picture
    2,618 Super User 2026 Season 1 on at
    Hello,
     
    Are you aware of the payment fee before posting of invoice or only upon receiving of money?
     
    If it is upon receiving of the money, then you can just add in the entry.
     
    Dr Bank
    Cr Customer
    Dr Expense-Payment Fee
  • Gerardo Rentería García Profile Picture
    25,547 Most Valuable Professional on at
    Hi
    You could use the cash receipt journal to cancel the entire document, collect the portion paid by the customer, and then, in another line, credit an expense account that identifies the commission incurred.
    Best
    GR
  • Suggested answer
    Sohail Ahmed Profile Picture
    11,165 Super User 2026 Season 1 on at
    When a customer deducts a payment fee from the amount they owe, you can handle it in Business Central by:
     
    ✅ Option 1: Use Payment Tolerance (if fee is small)
     
    Go to Sales & Receivables Setup.
     
    Set up a Payment Tolerance Amount.
     
    When posting the payment, Business Central will automatically close the invoice and post the fee as a loss (to the Payment Tolerance G/L Account).
     
     
    ✅ Option 2: Post the fee as a separate G/L line
     
    1. Go to Cash Receipt Journal.
     
     
    2. Enter the customer payment line.
     
     
    3. Add a G/L Account line for the payment fee with a negative amount (e.g., -100).
     
     
    4. Apply both lines to the invoice.
     
     
    5. Post – the invoice is fully applied, and the fee is booked separately.
     
     
     
     
     
     
    ✅ Mark this answer as verified if it helps you.
     
     
  • Stella Glennon Profile Picture
    71 on at
    yeah that’s kinda common, banks or gateways shave off a fee before it hits ur account. in BC you’d usually post the full invoice as paid, then book the difference to a bank fee expense line so customer still shows clear. no direct MS-learn doc i’ve seen just for that, but search “Business Central bank reconciliation + fees” gets you close.
  • Stella Glennon Profile Picture
    71 on at
    In my opinion, the simplest way to handle this in Business Central is to post the payment fee as a separate line or general ledger account when applying the customer payment. Essentially, the system can track the full invoice amount as revenue, and the fee is treated as a bank/finance expense. This keeps your accounts accurate and makes reporting easier. It’s worth checking the Microsoft Learn guide on “Apply Customer Payments in Business Central” for examples on how to post partial payments or fees.

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