Hello Dynamics 365 Community,
I'm facing an issue in Dynamics 365 Business Central where the Personalize feature hangs indefinitely in both production and sandbox environments. When I click Settings > Personalize (or use the gear icon), the page freezes, and no personalization options load. This happens across multiple pages.
Details:
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Environment: Dynamics 365 Business Central (cloud), [insert version if known, e.g., 2024 Wave 2, or check via Settings > About].
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Environments Affected: Both production and sandbox.
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Browser: [e.g., Chrome 129, Edge 128], same issue in incognito mode.
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Users Affected: [Specify if it's just you or multiple users].
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Error Messages: No specific error; the page just hangs.
Questions:
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Has anyone encountered this issue with the Personalize feature hanging?
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Are there additional troubleshooting steps I can try (e.g., checking specific profile settings or telemetry)?
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Could this be related to a recent BC update or a known bug?
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Any suggestions before escalating to Microsoft Support?
Any insights or solutions would be greatly appreciated! I can provide screenshots or further details if needed.
Thank you,
Atia Mostafa
