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Issue with approval flow for purchase orders

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Posted on by MB-20110637-0

Hi!

I have an issue with regular workflows in BC.

We have set up the workflow to approve purchase orders without changing anything from the template.

The PO, is sent out for approval and all of the approvers in the successfully approve the PO. However, the status on the PO is still "pending approval" despite that both of the users have approved it. It seems like the system won't release the PO, it is stuck in "pending approval". The customer is in the newest version so that will not be the issue. Does anyone have a way for me to get around this issue.

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Dynamics 365 Business Central

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Kamal Khakhkhar 2,915 on at

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Hii there ,

As per requirement there is some of setup which you need to check in workflow.

Also in some cases . If the approver group there have same sequence it's not working properly to accept. As it's code is not there . For that you need to add customisation for same sequence approval.

Else check the other cases also .

If you found answer. Mark it answered.

Thank you

Kamal Khakhkhar

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Jainam M. Kothari 15,732 Super User 2026 Season 1 on at

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Hello,

The issue occurs because the workflow template for purchase order approval doesn’t automatically release the document after all approvals unless the final response step (e.g., Change Status to Approved and Release Document) is correctly configured and triggered.

If these responses are missing, disabled, or their conditions aren’t met, the PO remains in Pending Approval.

Check the workflow responses, ensure the job queue is running, and verify conditions; otherwise, manually release the PO or add an automated release step to resolve it.

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MB-20110637-0 18 on at

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I think I tried doing what you described @Jainam M. Kothari regarding to response status, but it still does not work. I have put the workflow below, as well as the confirmation of approvals. an any of you se the issue?

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Jainam M. Kothari 15,732 Super User 2026 Season 1 on at

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Hello,

Please check the "Restricted Records" and if you found the PO in that List then Delete the Record from there and try to Cancel the Approval Workflow and Send again.

And check what will happen.

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OussamaSabbouh 12,808 Super User 2026 Season 1 on at

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Hello,

If a PO stays stuck in Pending Approval even after everyone approves, it means one workflow step or condition is still unfinished. Most commonly:

a hidden approval entry is still open,

the workflow is missing the final Release document response,

or another workflow is also active and causing a conflict.

Fixing that final missing step will let the PO release normally.

Regards,

Oussama Sabbouh

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YUN ZHU 99,055 Super User 2026 Season 1 on at

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Hi, Please check the approver settings first; it appears the workflow is not yet complete.

Thanks

ZHU

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MB-20110637-0 18 on at

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@YUN ZHU Your settings match mine i am afraid, and it still does not work. The approver gets the option to accept and does so, but nothing happens...

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