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Session Id : h1X0P8bvhIa4/TVBG0k9tX
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Subscription & Recurri...
Small and medium business | Business Central, N...
Suggested answer

Subscription & Recurring Billing: Service End Date

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Posted on 25 Mar 2025 21:31:42 by Y_A 319
Hi all,
We are working on setting up contracts in Business Central Subscription & Recurring billing. 
 
How can one set the service end date on a contract line? Our scenario is that we have a yearly service commitment line from 1-1-2025 till 31-12-2025. 
The customer would like to cancel the subscription on 1-06-2025. How can this be achieved? 
 
Whenever we try to set the service end date on the contract line we get an error saying that the service end date can only be -1 day before the next renewal date. 
 
We have also attempted ro create and post a credit memo as we need to refund the customer - this has reset the Next Billing Date but we cannot seem to put an end date on the contract line.
 
Any help is appreciated! 
Categories:
Dynamics 365 Business Central
  • gdrenteria Profile Picture
    gdrenteria 16,284 Most Valuable Professional on 26 Mar 2025 at 09:37:39
    Subscription & Recurring Billing: Service End Date
    Hi
    I advise you to review some of this specialist's publications in the module.
    You could also check out the official yammer group.
    Best
    GR
  • Perrett2311 Profile Picture
    Perrett2311 32 on 26 Mar 2025 at 07:19:18
    Subscription & Recurring Billing: Service End Date
    Jainam M. Kothari, how can a contract line be manually adjusted to affect the cancellation date? 

    The scenario is that the customer has cancelled the service commitment in the middle of the period and we would like to issue a credit memo to refund the rest of the period. Is this possible?
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 3,007 on 26 Mar 2025 at 06:40:21
    Subscription & Recurring Billing: Service End Date
    Hello,
     
    I Do Agree with Mansi Soni that Business Central enforces the rule that the service end date can only be set to one day before the next renewal date. To work around this, you can manually adjust the contract line to reflect the cancellation date.
     
     
  • Suggested answer
    Mansi Soni Profile Picture
    Mansi Soni 936 on 26 Mar 2025 at 05:02:24
    Subscription & Recurring Billing: Service End Date
    Hello, As per my knowledge, in Business Central Subscription & Recurring Billing, the Service End Date on a contract line can only be set one day before the next renewal date, which prevents early cancellations from being processed directly. 

    https://learn.microsoft.com/en-us/dynamics365/business-central/srb/working-with-contracts/service-commitment-cancellation
    https://learn.microsoft.com/en-us/dynamics365/business-central/srb/sales/credit-memo-cancellation
    https://learn.microsoft.com/en-us/dynamics365/business-central/srb/working-with-contracts/customer-contracts

    Hope you will find this resources helpful!

    Regards,
    Mansi Soni
     
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 11,944 Super User 2025 Season 1 on 26 Mar 2025 at 04:35:38
    Subscription & Recurring Billing: Service End Date
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,654 Super User 2025 Season 1 on 25 Mar 2025 at 23:33:02
    Subscription & Recurring Billing: Service End Date
    Hi, Hopefully the following discussion can give you some hints.
     
    Thanks
    ZHU

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