web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / "Create Sales Document...
Small and medium business | Business Central, N...
Suggested Answer

"Create Sales Document" not working for shopify order in BC

(3) ShareShare
ReportReport
Posted on by NAV2BC02 218
In Business Central, the shopify orders sync in but does not create a BC sales order.  It appears the sell-to customer did not get created and/or mapped.  I am able to manually assign a sell-to customer to the shopify order but when I select, "Create Sales Document" the system does not do anything.  The BC sales order never gets created.  Why is this?  Is there a step that is missing?
 
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 11,297 Super User 2026 Season 1 on at
    Hello,
     
    If Create Sales Document does nothing, the Shopify order is missing required mappings.
    BC silently refuses to create the sales order when any of these are missing:
     
    1. Sell-to Customer not mapped
    Even if you pick one manually, the Shopify Customer must be Mapped.
     
    2. One or more items not mapped
    BC won’t create a sales order if any line is unmapped.
     
    3. Required posting groups / location missing
    Missing mandatory BC data = no document created.
     
    Fix:
    Map the customer + map all products → reopen the Shopify Order → Create Sales Document.
     
    Regards,
    Oussama Sabbouh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,960 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,084 Super User 2026 Season 1

#3
Dhiren Nagar Profile Picture

Dhiren Nagar 1,047 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans