A billing person was putting through an order. The item quantity was 60, a picking ticket was sent to the warehouse. The quantities picked and the order was sent to the billing person. The document was posted and then printed. Two documents for the customer was printed the quantity on one was 54 and the other was 6.
What could have caused this, yesterday as well as today there were no instances of this recurring.
Please advise what I need to look for in order to prevent this from happening again.
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