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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / On Premise paused whil...
Small and medium business | Business Central, N...
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On Premise paused while you were away

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Posted on by CU17121206-0 12
Have been encountering this even after setting maxvalue for both the client timeout settings in business central configuration.
 
Web client session has also been configured to 10 hours, but still facing this message when users are using the system.
 
Will appreciate any tips that other users have discovered to resolve this message for idle sessions.
 
Seems that the users automatically get disconnected after 8-9 hours of connection. 
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 11,612 Super User 2026 Season 1 on at
    Hello,
     
    BC SaaS has a hard web session limit (~8–9 hours)
     
    Client timeout / web session settings do not apply to SaaS
     
    Microsoft controls session lifetime for security
     
    Users will be disconnected even if active or idle
     
     
    What you can do
     
    Ask users to close/reopen BC daily
     
    Save work often
     
    Don’t leave sessions open overnight
     
    Use Job Queue for long-running work
     
     
    No supported way to extend it.
     
     
    ---
     
    Docs
     
    https://learn.microsoft.com/en-us/dynamics365/business-central/admin-manage-users-sessions
     
     
    Regards,
    Oussama Sabbouh
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 98,421 Super User 2026 Season 1 on at
    I'm curious, what kind of operation requires staying active for 8-9 hours?
    As OussamaSabbouh mentioned, if you need long-running jobs, please use a Job Queue.
     
    Thanks.
    ZHU
  • Dixonsamuel Profile Picture
    Dixonsamuel on at
    hi @OussamaSabbouh, it's actually an On-Premise installation.
    Therefore, based on what you say, even after setting maximum for the various configurations, Microsoft side will still restrict a 'hard limit'?
    is there any documentation or URL that I can refer to? as my client is the one complaining about this and will need some documentation to be able to show them if possible.
     
    hi @YUN ZHU, the customer is actually a call / service centre.
    They start work around 7-8am and end work around 8 - 9pm.
    Therefore, they will need to be logged on more than 12 hours at times depending on shifts.
     
    When they are using the system halfway, they will get paused and refresh message, then BC will proceed to log the user out, causing them inconvenience and frustration which we're trying to find any solution to this.
     
     

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