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Email body preview/editor disappeared overnight?

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Posted on by Tricon916

When we try to send emails now the email preview/editor has disappeared. This was working fine yesterday and its happening for all users. I tried changing the email body template but nothing seems to fix it, any ideas?

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Dynamics 365 Business Central

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Tricon916 48 on at

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I get this console error after waiting a few seconds for the editor to load.

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YUN ZHU 97,970 Super User 2026 Season 1 on at

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Hi, I just tested it and there are no problems. Please check your report layout settings first.

PS: Dynamics 365 Business Central: Report Selection for standard documents (Set up default reports)

https://yzhums.com/43664/

Thanks

ZHU

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OussamaSabbouh 10,972 Super User 2026 Season 1 on at

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Hello,

If the email editor area disappears for all users, it’s usually caused by:

Enhanced Email Experience feature turned off

A broken email template

Browser cache/extension blocking scripts

A recent BC update

Missing email permissions

Re-enable the feature, restore the template, try another browser, or check permissions.
If still broken → open a Microsoft ticket with the Operation ID.

Regards,
Oussama Sabbouh

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Pallavi Phade 5,292 Super User 2026 Season 1 on at

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Namaste @Tricon916

Please Check the below settings . Since it was working fine i'm sure setups must be in place. But still have re-check . Its working fine at my end .

Email Setup

Repot Layout

Report Layour Selection

Email Account

Regards

Pallavi Phade

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Jainam M. Kothari 15,666 Super User 2026 Season 1 on at

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May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email

https://www.youtube.com/watch?v=NNdZsd9oAJw

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Rishabh Kanaskar 6,213 Super User 2026 Season 1 on at

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Hi,

Check if your environment has service updates pending; sometimes CDN chunks fail after a minor update. If issue persists for all users, raise a support ticket with Microsoft as this is likely a platform-side problem.

The email body template change won’t fix this because the editor script itself isn’t loading.

Thanks

Rishabh

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