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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Turnoff Default Workfl...
Small and medium business | Business Central, N...
Suggested Answer

Turnoff Default Workflow Overdue Notifications

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Posted on by Akhil Donthula 31
Turnoff Default Workflow Overdue Notifications
 
Anyone please help me to Turn-off the below Default Notification.
 
I tried as per below, but still emails are triggering
1. Removed all the records in "Workflow Notification Setup" for all the users
2. Deleted all the records in "Notification Entries"
3. Deleted all "Job Queues" created as "Notification Entry Dispatcher"
4. Disabled "Notify Sender" in Approval workflow - Send approval request for the record and create a notification
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,173 Super User 2026 Season 1 on at
    To fully turn off default workflow overdue notifications, follow these steps:
     
    1. Go to "Notification Setup" and disable "Overdue Workflow Approval Requests" for all users.
     
     
    2. Open the "Workflow User Group", and make sure no user has notification preferences set.
     
     
    3. In the Approval Workflow, uncheck both:
     
    "Notify Sender"
     
    "Send Approval Request for the Record and Create a Notification"
     
     
     
    4. Also, check "My Notifications" for the users — they may have personal settings overriding the global ones.
     
     
     
    If it's still sending, a customization or background job (e.g. a custom job queue or email dispatch logic) may be forcing it.
     
    ✅ Mark this answer as verified if it helps you.
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,063 Super User 2026 Season 1 on at
    Hi, Try the settings in Workflow, for example, change the following settings to false.
     
    Hope this can give you some hints.
    Thanks.
    ZHU

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