When trying to update users list in production the following error appears (don't get it in sandbox):
If requesting support, please provide the following details to help troubleshooting:
Error message:
The record in table Permission Set in Licence already exists. Identification fields and values: Plan ID='{D9A6391B-8970-4976-BD94-5F205007C8D8}',Permission Set='D365 TEAM MEMBER',Scope='System',App ID='{437DBF0E-84FF-417A-965D-ED2BB9650972}'
Internal session ID:
6d232997-530a-4a30-b7ba-50bb1f714118
Application Insights session ID:
d9d286da-4c5a-4b5d-a9ca-20271d76e760
Client activity id:
2f7b5018-73ea-481f-b520-40d29133e632
Time stamp on error:
2026-01-16T11:43:13.7694727Z
User telemetry id:
c4c4be0d-5a92-4885-b116-b16856c9f6ee
AL call stack:
"Plan Configuration Impl."(CodeUnit 9822).GetCustomPermissions line 12 - System Application by Microsoft version 27.2.42879.44126
"Plan Configuration"(CodeUnit 9825).GetCustomPermissions line 4 - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Mgmt. Impl."(CodeUnit 9017).ArePermissionsCustomized line 16 - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Management"(CodeUnit 9010).ArePermissionsCustomized - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Update Buffer"(Table 9010)."Update Entity - OnValidate"(Trigger) line 15 - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Sync Impl."(CodeUnit 9029).AddChangesForExistingUser - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Sync Impl."(CodeUnit 9029).GetUpdatesFromGraphUserInfo - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Sync Impl."(CodeUnit 9029).FetchUpdatesForSkippedUsers - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Sync Impl."(CodeUnit 9029).FetchUpdatesFromAzureGraph - System Application by Microsoft version 27.2.42879.44126
"Azure AD User Update Wizard"(Page 9515)."Next - OnAction"(Trigger) line 4 - System Application by Microsoft version 27.2.42879.44126
Users(Page 9800)."Update users from Office - OnAction"(Trigger) line 2 - Base Application by Microsoft version 27.2.42879.44259
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