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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shopify Connector Reim...
Small and medium business | Business Central, N...
Suggested Answer

Shopify Connector Reimport Closed Orders

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Posted on by NI-V3 291
One of my customer, using shopify for more than 2 years.Recently noticed that Closed Orders in Shopify are Re imported to Business central in Shopify Orders page. What activity that might trigger this and what are the impacts on having the closed orders in Shopify Orders page.
 
 
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,808 Super User 2026 Season 1 on at
    Hello,
     
    Closed Shopify orders re-import when something modifies them in Shopify (tags, notes, fulfillment updates, apps, or unarchiving). The BC connector re-imports any order that was changed after last sync.
     
    Impact is minimal — they just appear in the Shopify Orders list. They don’t recreate sales documents or affect inventory unless you manually process them. Mostly just visual clutter.
     
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at
    Hi,
     
    If an order marked as Closed is updated (e.g., payment status, fulfillment, or custom field), the connector can treat it as a modified order and re-import it.
     
    This will result in Duplicate entries in the Shopify Orders page in Business Central.
     
    Thanks
    Rishabh
  • NI-V3 Profile Picture
    NI-V3 291 on at
     
    Thanks for your reply. But those orders were older one which was created in 2020, 2021. we haven't modified anything in the orders in Shopify Page.
     
    Though it is minimal impact or no impact, the client doesn't want
    to view those orders. A view is created in the Shopify orders page to filter the open orders, but still they are worried on those records.
     
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at
    Hi,
     
    The most likely cause is a sync reset or filter change in the Shopify connector. When the sync start date or status mapping is modified, the connector can reprocess historical orders, even from years ago. Restarting job queues or refreshing the integration can also trigger this.
     
    Thanks
    Rishabh

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