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Issue While Opening Sales Return Order for Approval

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Posted on by Jainam M. Kothari

13,378 Super User 2025 Season 2

Hello Experts,

A user created a Sales Return Order (SRO) and sent it to me for approval. However, when I attempt to open the SRO to review it before approving, I encounter an error message stating: "Attempted to divide by zero."

Could you please help me understand what might be causing this issue?

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Dynamics 365 Business Central

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Teagen Boll 168 on at

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Issue While Opening Sales Return Order for Approval

This error primarily shows up when there is a calculation in a document with a zero included. There could be a 0$ unit price or cost for example. I would actually recommended that a developer go through debugging to determine what is happening when you try to open that SRO. They would then be able to tell which calculation is causing the problem.

As a preliminary step you can also try using the performance profiler: Performance Profiler overview - Business Central | Microsoft Learn

That tool will help you confirm if it's just the BC application being run or if there is a customization or add-in that could potentially be causing the issue.

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