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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / User keeps getting the...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

User keeps getting the following pop up on screen every few minutes

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Posted on by DA-02031512-0



They click they're account and it appears to work before popping up again after a short while
Categories:
Dynamics 365 general
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  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 644 Super User 2026 Season 1 on at
    Seems not related to this forum but there can be multiple reason for this , you can try out below:
    1. Clear cached credentials
      • Go to Windows Credential Manager -> Windows Credentials
      • Remove any entries related to: Office 365 / MicrosoftOffice16 , Dynamics CRM
      • Restart Outlook.
    2. Sign out/in from Office
    3. In any Office app -> File -> Account -> Sign Out
      • Close all Office apps , Sign back in with their primary work account.
      • Check for multiple work/school accounts
      • If the user is signed into Windows with a personal Microsoft account and a work account, token conflicts can occur.
      • Remove the unused account via:
      • Settings -> Accounts -> Access work or school
    4. If your organization recently changed MFA or Conditional Access settings, the user may be looping because their device is not fully registered or compliant.
    5. Zscaler (or any secure web gateway / proxy) can impact this kind of repeated sign‑in prompt , check if you are connected with secure web gateway.
     

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