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Font rendering issues, such as those experienced with the Cordia New font in Microsoft Dynamics 365 Business Central, can arise due to several factors, especially when different environments within the same tenant exhibit varying behaviors. Here are some steps to troubleshoot and resolve these issues:
Check Installed Fonts: Ensure that the Cordia New font is installed in both environments. In Business Central SaaS, only pre-installed fonts can be used, and custom fonts cannot be uploaded. If the font is not available, it may lead to rendering issues.
Verify Report Layouts: During the layout import or app publish, confirm that all fonts used in the report layout are present on the host. If the layout references a font that is not installed, you will receive an error message indicating that the font is invalid.
Use Supported Fonts: If the Cordia New font is not available, consider switching to a supported font that is pre-installed in Business Central. Commonly available fonts include Arial, Times New Roman, and others listed in the documentation.
Environment Configuration: Check the configuration settings of both environments. Differences in settings or updates may affect how fonts are rendered. Ensure that both environments are running the same version of Business Central and have similar configurations.
Testing with Different Formats: If the issue persists, test the report in different formats (e.g., PDF, Word) to see if the rendering issue is specific to one format. This can help isolate the problem.
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