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2Hi everyone,
I’m working on a requirement where we need to send real-time notifications from Dynamics (for example: order updates, approval alerts, or customer confirmations). While email is already in place, we’re exploring SMS as a faster and more reliable channel for critical updates.
I wanted to understand from the community:
- What’s the best way to trigger SMS from Dynamics (Power Automate, plugins, or external APIs)?
- How do you handle delivery tracking and retries?
- Any recommended approach for scaling this in high-volume scenarios?
I came across some SMS platform solutions like https://almuqeet.net/products/sms-platform and was wondering if integrating something like this via API is the right approach, or if there are better native options within Dynamics.
Would love to hear your experiences or best practices.
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