Unable to copy production to sandbox environment (Version 26.5 SaaS)

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Posted on by Frank Janssen

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Hi all,

since last week i am not able to copy any environment (production to sandbox or sandbox to sandbox) in BC Admin Center.
Error Code is:
operation cannot be run.

Tracking ID: xxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx

Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

There a enough new environments available and capacity is also not exceeded.

I need copys to debug extensions and also acually to test version 27.

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Dynamics 365 Business Central

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OussamaSabbouh 218 on at

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Unable to copy production to sandbox environment (Version 26.5 SaaS)

Hello,
I think you need to open a Microsoft support ticket to resolve this issue, also try to remove all the PTE extensions from the environment that you are copying and give it a try.

Regards,
Oussama

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