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Shopify connector not syncing payment method after token update

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Posted on by M Bachmann

Hi Everyone.

Anyone else having trouble with payment method not updating after recent token update?

I have looked at json files, and I can´t tell the difference between the ones that worked 2-3 days ago and the new ones.

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Dynamics 365 Business Central

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OussamaSabbouh 12,808 Super User 2026 Season 1 on at

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Hello,

After the token refresh, Shopify often changes the gateway / credit-card names it sends.

If those no longer match your Payment Method Mapping, BC won’t fill the payment method.

Fix:

On the Shopify Shop Card → Payment Method Mapping, hit Refresh, then re-assign your BC Payment Method Codes to the new gateway names.

Regards,

Oussama Sabbouh

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YUN ZHU 99,055 Super User 2026 Season 1 on at

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Hi, hope the following can give you some hints.

Rotate the Shopify access token

https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/troubleshoot#rotate-the-shopify-access-token

Thanks.

ZHU

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M Bachmann 19 on at

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Hi OussamaSabbouh

Thanks for Your response.

I don´t think shopify changed the gateway names. As mentioned in my first post, I checked the json files from 2-3 days ago when it worked fine, and compared them to the new ones. Nothing changed as far as I can see - "MobilePay Online" and "shopify_payments"

I can´t find refresh as per Your instructions: On the Shopify Shop Card → Payment Method Mapping, hit Refresh, then re-assign your BC Payment Method Codes to the new gateway names.

This is exactly what I have in my mapping. Please see enclosed.

Here is one that worked:

{"authorizationCode":null,"createdAt":"2025-11-17T13:07:03Z","errorCode":null,"formattedGateway":"Mobile Pay Online","gateway":"MobilePay Online","id":"gid://shopify/OrderTransaction/8721017012567","kind":"AUTHORIZATION","paymentId":"rckgg8Ge3rVkpXS1epUMSjUSe","receiptJson":"{ "payment_id ": "rckgg8Ge3rVkpXS1epUMSjUSe "}","status":"SUCCESS","test":false,"amountSet":{"presentmentMoney":{"amount":"328.0","currencyCode":"DKK"},"shopMoney":{"amount":"328.0","currencyCode":"DKK"}},"paymentDetails":null}

Here is one that failed:

{"authorizationCode":null,"createdAt":"2025-11-27T00:35:50Z","errorCode":null,"formattedGateway":"Mobile Pay Online","gateway":"MobilePay Online","id":"gid://shopify/OrderTransaction/8757596127575","kind":"AUTHORIZATION","manualPaymentGateway":false,"paymentId":"rD2EMICyiMtUassR3hsZ51H3z","receiptJson":"{ "payment_id ": "rD2EMICyiMtUassR3hsZ51H3z "}","status":"SUCCESS","test":false,"amountSet":{"presentmentMoney":{"amount":"428.0","currencyCode":"DKK"},"shopMoney":{"amount":"428.0","currencyCode":"DKK"}},"amountRoundingSet":null,"paymentDetails":null}

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