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Unapply an Customer Invoice Payment

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Posted on by RR-07061806-0

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Good day,

An invoice was done and payment applied. The invoice amount though was incorrect due to a wrong item number quantity. I would like to unapply the payment so that if the invoice becomes available I'm able to credit the invoice and re-enter with the correct values.

Is this possible in BC?

Regards

Rosemary

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Dynamics 365 Business Central

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Valentin Castravet 32,152 Super User 2026 Season 1 on at

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Yes, it’s possible. In the Customer Ledger Entries, you can apply or unapply entries to and from each other. In this case, you can open Customer Ledger Entries, select the invoice and unapply it from the payment, or select the payment and unapply it from the invoice.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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RR-07061806-0 954 on at

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Good day,

Thanks for the info. I tried and getting this message.

Regards

Rosemary

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Valentin Castravet 32,152 Super User 2026 Season 1 on at

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That error occurs when one entry is applied to multiple entries instead of just one. You need to unapply the most recent application first, then unapply the entry shown in the screenshot. Alternatively, try unapplying it from the other side of the application.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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RR-07061806-0 954 on at

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Good day,

What do you mean by 'unapplying it from the other side of the application'.

Regards

Rosemary

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Valentin Castravet 32,152 Super User 2026 Season 1 on at

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If you selected the invoice and clicked Unapply, the other side would be to select the payment instead and click Unapply from there.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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RR-07061806-0 954 on at

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Good day,

Understood, giving it a try, thanks.

Regards

Rosemary

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OussamaSabbouh 12,808 Super User 2026 Season 1 on at

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Hello Rosemary,

Yes, you can unapply the payment in BC.

Steps:

1. Go to Customer Ledger Entries.

2. Select the payment entry.

3. Choose Unapply Entries.

4. Confirm.

This reopens the invoice so you can credit it and then re-enter it correctly.

Regards,

Oussama Sabbouh

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Jainam M. Kothari 15,732 Super User 2026 Season 1 on at

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Hello,

Yes, it’s possible in Business Central. You can go to Customer Ledger Entries, locate the payment entry, and use Unapply Entries to reverse the application.

This makes both the payment and the invoice open again, allowing you to create a Credit Memo for the incorrect invoice and then post a corrected invoice.

After that, you can reapply the payment to the new invoice, ensuring proper audit trail and compliance.

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