Dynamics Community Forum Thread Details

Email activities created via Power Automate Flow not appearing in Sales Accelerator Work List

Hey everyone,

hoping someone can help me out here. Ive been building a Flow that automatically
creates email activities in Dynamics 365, but theyre not showing up in the
Sales Accelerator Work List even though everything looks correct on the record.

A bit of context: Ive done this before with Tasks and those used to appear fine
in the Work List but at some point that stopped working too. Now I also tried
creating Email activities via the same Flow and those dont show up either.
So it seems like something changed at some point, because it definitely worked
before with Tasks.

The weird part is if I manually create an email directly in the Email entity
and assign it to myself, it appears in the Work List no problem. But the
Flowgenerated emails just dont, even though they show up in the contacts
activity timeline.

Heres what Im setting in the Flow when creating the email:
- Subject, body, From/To
- regardingobjectid → linked to an active contact
- scheduledend → set to utcNow()
- ownerid → my user
- statecode/statuscode → Draft

Ive been comparing the Flow email vs. the manually created one field by field
and cant find a difference that would explain it.

My guess is that Dynamics sets some internal flag when an email is created through
the UI that the Flow doesnt set but I have no idea which one.

Has anyone run into this before? What am I missing?

Thanks in advance!

Categories:

Dynamics 365 general

Power Platform integration

This isn’t a “missing flag”—it’s expected behavior in Dynamics 365 Sales Accelerator.

Why it’s happening

The Work List only surfaces activities that are generated by a Sequence (cadence).
Emails/Tasks created via Power Automate are just standard activities—so they won’t be picked up, even if all fields look identical.

Why manual works

When you create an activity from a Sequence step, Dynamics stamps internal metadata (sequence/cadence linkage).
A manually created email may appear if it’s tied to an active sequence context—Flow-created ones are not.

What to do

Create activities via Sequences (recommended).
Or enroll the Contact/Lead into a Sequence and let it generate the activities.
Avoid relying on Flow for Work List visibility—use it only for supporting automation.

Bottom line

Work List = Sequence-driven activities only, not generic activity records.

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