Error using Sales Order Agent – Insufficient permissions opening company

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Posted on by MP-29031148-0

Hi everyone,

I’m testing the Sales Order Agent in Business Central (version 26.4, Italian localization) and I get the following error message:

"Unable to open the company 'CRONUS IT RENTAL DEMO' due to insufficient permissions to complete the requested operation."
(this error message was translated from Italian, so it might not be the exact wording in BC EN/US)

In Italian the error reads:
"Impossibile aprire la società 'CRONUS IT RENTAL DEMO' a causa di autorizzazioni insufficienti per completare l'operazione richiesta."

What I don’t understand is which permissions are considered insufficient:

The mailbox works fine and emails are being read.

My user (administrator) has the permissions to configure the agent.

I’m also a super user for the company.

What else should I check to resolve this?

Thanks in advance for your help!
Marco

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Dynamics 365 Business Central

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