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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / No response frm login ...
Small and medium business | Business Central, N...
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Posted on by SN-07031910-0 8
I tried to get into BC but only get spinning disc and "Getting Ready"
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 14,516 Super User 2026 Season 1 on at
    Hello,
    If Business Central shows “Getting Ready” with a spinning circle and never loads, it’s usually a browser/session issue rather than a BC error. The quickest checks are: refresh the page (Ctrl+F5), clear browser cache/cookies, try an Incognito/Private window, or open BC in another browser. If the problem continues, it can also happen when the environment is restarting/updating or temporarily unavailable, so checking the Admin Center environment status or asking the admin to verify the service is running is recommended.
     
    Regards,
    Oussama Sabbouh
  • KP-20081552-0 Profile Picture
    KP-20081552-0 62 on at
    Known issue:
    Users are unable to access your environment
    Issue ID: DN1247501
    Affected services: Dynamics 365 Business Central
    Status: Investigating
    Issue type: Incident
    Start time: 9 Mar 2026, 09:00 CET
    Current status
    9 Mar 2026, 10:21 CET
    We are aware of an emerging issue where users are unable to access your environment. We are investigating the issue and will provide another update within the next 30 minutes.
    This information is preliminary and may be subject to changes, corrections, and updates.
     
  • Manish Sharma Profile Picture
    Manish Sharma 107 on at
    Which region ?
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,966 Super User 2026 Season 1 on at
    This usually happens when the environment creation process gets stuck. You can go to the Admin Center, delete the environment, and create a new one.
    How to access Dynamics 365 Business Central admin center from the URL without Tenant ID
     
    Thanks
    ZHU
  • DT-12032118-0 Profile Picture
    DT-12032118-0 2 on at
    I have users experiencing the same “Getting Ready” with a spinning circle and never loads screen.
    My understanding is v27.5 resolves this.
     
  • Suggested answer
    Aziz Skhiri Profile Picture
    Aziz Skhiri 420 on at

    Hey, that's a common issue with Dynamics 365 Business Central the "Getting Ready" screen with the spinning circle usually means a browser/session glitch rather than a problem with BC itself.

    Quick fixes that work for most people:


    • Try Incognito/Private mode (Ctrl+Shift+N in Chrome/Edge)  this bypasses extensions and cached data.

    • Clear your browser cache and cookies specifically for businesscentral.dynamics.com (or the full Microsoft domain).

    • Force-refresh the page: Ctrl + F5 (or Ctrl + Shift + R).

    • Switch to a different browser (Chrome or Edge usually work best; avoid older ones).

    • If you're on a company network/VPN, try without it or from another connection.                                                                                             
    • If it still hangs after that, check the Admin Center (admin.microsoft.com > Dynamics 365 > Environments) to see if your BC environment is "Active" or maybe restarting/updating.


      •  
  • CB-16091416-0 Profile Picture
    CB-16091416-0 21 on at
    Does anyone know where to find the Post Incident Report (PIR) for the known issue? 
     
    Ref:
    Known issue:
    Users are unable to access your environment
    Issue ID: DN1247501
    Affected services: Dynamics 365 Business Central
    Status: Investigating
    Issue type: Incident
    Start time: 9 Mar 2026, 09:00 CET
    Current status
    9 Mar 2026, 10:21 CET
    We are aware of an emerging issue where users are unable to access your environment. We are investigating the issue and will provide another update within the next 30 minutes.
    This information is preliminary and may be subject to changes, corrections, and updates.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,966 Super User 2026 Season 1 on at
    Hi, You can submit it to Viva Engage below, but if you're in a hurry, you can submit it through the admin center.
     
     
    Thanks
    ZHU

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