We’re having a lively internal debate about certain credit notes generated by the Shopify connector. When an order is modified in Shopify (for example, if an item is no longer available or the customer changes their mind before shipment), we manually adjust the sales order in BC to reflect the correct items and quantities, which generates an invoice that matches the goods shipped.
Shopify, of course, refunds the difference to the customer and the connector suggests creating a credit note corresponding to the refunded amount. Accounting has an issue with this credit note, because they don’t consider it a return or a change to an invoiced amount, but simply the recognition of an overcharge. I tried asking the artificial intelligence and it seems to approve the mechanism proposed by the connector and BC does not prevent me from posting this credit memo even though it is not related to an invoice, but accounting doesn’t understand how such document can be created for an overpayment (which is simply a debit-credit movement on the customer’s account).
Are these credit memos correct, or should we handle them differently?
Thank you in advance for your response.
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