Sales Order Agent Item Availability Error: Solution?

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Posted on by CU25111806-0

In a sandbox environment that is not the latest version of BC, I have set up the Sales Order Agent to monitor an Outlook Email inbox. When I send a quote or order email to test its response, the agent concludes that the item is not available, due to not being available for quoting or not being available in that quantity, or not being available by the date the order/quote request email was sent. It always does this, and when I've checked the item availability page, most times the item is available far beyond the quantity requested. Suggestions on how to troubleshoot this? At this time, I'm not able to update to the latest version of BC.

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Dynamics 365 Business Central

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OussamaSabbouh 3,910 on at

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Sales Order Agent Item Availability Error: Solution?

Hello,

Old Sales Order Agent versions often mis-read availability.

Most common causes:

It checks the wrong location

Missing SKUs (SKU = 0, so SOA says unavailable)

Variants not included in the email

Lead time/safety stock makes SOA think the request date can’t be met

Known bugs in older SOA builds

If you can’t update BC, simplify setup → use one location, ensure SKUs exist, and remove lead-time rules for testing.

Regards,

Oussama Sabbouh

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