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Shopify connection issue to cloud

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Posted on by CU16121828-1

Hello,

i am trying to connect BC sandbox (cloud) to Shopify production.
i am receiving third party cookies are not allowed error: i have setup the cookies and add exceptions. also i tried many browsers but fails.
these are the steps:
i create new shop and click on request access, the system reach the page of shopify login then after i can see an error message: application could load: third party cookies are not allowed.

any idea?

Regards,

Fouad

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Jonas "Jones&q... 5,010 Most Valuable Professional on at

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Moved from General to the SMC forum

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YUN ZHU 98,421 Super User 2026 Season 1 on at

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It looks like this is due to your company's internal security settings. Try using another computer first.

Thanks.

ZHU

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CU16121828-1 14 on at

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Hi Zhu,

i did try, however same issue.

Regards,

Fouad

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OussamaSabbouh 11,612 Super User 2026 Season 1 on at

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Hello Fouad,

This is a known browser + Shopify embedded login issue, not your setup.

BC opens Shopify login inside an embedded window

Shopify blocks third-party cookies

Cookie exceptions usually don’t help

What works

Use Edge (most reliable)

Open BC in a new browser profile

Log in to Shopify first, then retry from BC

Temporarily disable third-party cookie blocking during setup

Nothing to fix in BC or Shopify configuration.

---

Docs

https://learn.microsoft.com/en-us/dynamics365/business-central/administration-shopify

https://help.shopify.com/en/manual/apps/app-bridge/cookies

Regards,

Oussama Sabbouh

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YUN ZHU 98,421 Super User 2026 Season 1 on at

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Do you encounter this problem if you link BC Production to Shopify Production?
If not, it might be a limitation imposed by Microsoft.

Thanks

ZHU

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CU16121828-1 14 on at

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Hi Zhu,

same issue exist for BC production.

Hi Oussama,

i did the following steps:
1- clear browsing data in Edge.

2- login to Shopify admin.

3- login to BC sandbox.

4- Request access in the shop page.

5- the following error raise up:
Oauth error application_cannot_be_found: Could not find Shopify API application with api_key.

Regards,

Fouad

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