PO Errors when trying to cancel

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Posted on by SB-24101420-0

I have a PO that I am trying to cancel. All of the lines show cancelled, the delivery remainder is blank, the PO itself is cancelled.

When I try to remove a line it gives the error:

"The items are Purchased, Received or Registered."
"Quantity cannot be reduced because the remaining update quantity changes sign."

The delete button on the PO is not available. I cannot submit to workflow because the lines were entered wrong. I cannot finalize the lines on the PO because the lines are not "Invoiced, or Canceled" despite the line being in the canceled state. I cannot edit the line to 0 qty without getting the same error as above.

Update Line allows me to update the Delivery Remainder Qty, but registration is blanked out.

As far as I can tell, this PO has not been received or invoiced.

The end goal is to get this PO into a cancelled state without being in draft, as the PO is showing up in the users workflow for PO's in Draft.

Categories:

Dynamics 365 Supply Chain Management

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André Arnaud de Cal... 303,667 Super User 2026 Season 1 on at

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Hi,

You mentioned that all lines and the PO is in cancelled status. The goal is to get it into a cancelled status. So you have reached the goal already, or what is the exact behavior when you mention "PO's in Draft"? Can you clarify the question with more information about the users workflow, please?

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SB-24101420-0 8 on at

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The user is still seeing this PO in the workspace under the draft list. We would like the PO to no longer be in this workspace list. So the PO needs to come out of draft (be submitted) but get into a cancelled status. I was able to do this in our sub prod environment by removing the lines, but the lines do not allow removal in the prod environment.

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André Arnaud de Cal... 303,667 Super User 2026 Season 1 on at

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Hi,

Can you share a screenshot from what you describe as "in the workspace under the draft list"? I don't know which workspace you are referring and I don't know if this is a standard, custom, pr configured part on the workspace.

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SB-24101420-0 8 on at

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Its the standard out of the box PO Preparation Workspace

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Danny Bilodeau 4,934 Super User 2026 Season 1 on at

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Hello SB,

I think I was able to reproduce your issue so that the PO does not appear on the workspace and cannot be removed. I was not able to resolve though.

Please confirm that this is how to reproduce:

- Approved & Confirmed PO with Change Management enabled (approved by PO approval workflow)

- There is a Purchase Order Confirmation journal

- Buyer "Request change" bringing the Approval status from "Confirmed" back to "Draft"

- Buyer cancel Delivery Remainder on the PO line - >Purchase Order Status is now "Cancelled".

- Buyer looks at the Purchase Order prep workspace and the PO is listed with the Draft even with Purchase Order status <Cancelled>

- On Purchase order, the Delete button is grayed out.

I reproduced using the above and here is what workspace looks like before resolution (with Approval and Purchase Order status fields showing):

I am stuck there too. I tried to Clean Up the purchase update history: no effect.

All I can think of is submitting to workflow. In my case, it will be auto approved because the Delta amount <$1,000, but it will just push the PO to the Approved state and will appear in the Workspace (under Approved this time)

I tried filtering the list used for the Workspace but no luck. If it impacts your business, you would have to submit a ticket to Microsoft.

How to replicate is documented here for others that might want to give it a go !!

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