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2Dear Team,
I am currently facing an issue related to emails created through Power Automate in our Dynamics / Dataverse environment.
We have a Power Automate flow that creates a new record in the Email entity by setting the Subject and Description fields. The Description field is populated using a Compose action, and it does not include any reference to case details.
However, after the email record is created, we notice that additional content is automatically appended to the email body. Specifically, a "Case details" hyperlink block (in XML format) appears in the Description field, even though this content is not included in the flow input.
From reviewing the flow run history:
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The output of the action shows the additional "Case details" hyperlink block appended to the Description.
We also observed that different Email forms in Dynamics display the message body differently—some show the Case details section at the bottom, while others do not.
We would like assistance with the following:
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Identifying what process (Real-Time Workflow, Plugin, Business Rule, or other server-side logic) might be appending the Case details block on Email creation.
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Understanding why this content appears only for certain emails.
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Guidance on how to prevent the Case details block from being automatically added for emails created via Power Automate.
Any direction on where to check or how to isolate the root cause would be greatly appreciated.
Thank you in advance for your support.
Kind regards,
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