There isn’t a setup toggle for this—when Sales Order comments stop printing after an update, it’s almost always because the report layout changed. The active Sales Order report layout (Word) likely no longer includes the Sales Comment Lines, or a different default/customer-specific layout is now selected. Check Report Selection – Sales, confirm which layout is active, and verify the Word layout contains the comments section; also confirm Print Comments is still checked on the report request page. Updates commonly reset or switch layouts, which causes this symptom.
Regards,
Oussama Sabbouh
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