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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Retail Store Operation...
Small and medium business | Business Central, N...
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Retail Store Operations 2.0

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Posted on by CU21031056-0 2

Our company is using RMS Store Operations 2.0 (version 2.0.2022) with one company and 25 points of sale. Selecting an item property in the Store Operations Manager now takes 4–5 seconds to load, even though we have 26,000 items in the item table. and itemlookup index is clustered, 

We’ve rebuilt indexes and verified there’s no network latency, but performance has not improved. RMS used to work fine, and we are looking for suggestions to restore normal speed until we migrate to a new system.

 

 

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Microsoft Dynamics RMS
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    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,261 Super User 2026 Season 1 on at
    Hello,
    This isn’t about item count but likely a SQL performance issue (stats, execution plan, or blocking)—since rebuilding indexes didn’t help, the usual fix is to update statistics, check for blocking/waits during the item load, and capture the actual query + execution plan (Profiler/Extended Events), because RMS can suddenly slow down if SQL picks a bad plan or storage/AV starts interfering; in short, focus on SQL health (stats + plan + waits) rather than indexes alone.
    Regards,
    Oussama Sabbouh

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