There is a customer, for example, Customer A, whose payment method is COD, prepayment is 100%, and credit limit is 0. When we create a sales order for this customer, as per the sales credit limit exceed workflow, when the user creates the sales order and sends the approval request, the system should set the status to “Pending Prepayment”, which is working correctly for other customers but not for Customer A it sets the status to Released.
There is no condition in the workflow that would prevent it from running for this specific customer A. Interestingly, when we enter 1 in the Credit Limit field on the customer card, the workflow runs as expected. Please guide me how to resolve this issue ??
Because of this, Credit limit check does not trigger.
Hope this helps.
Aman K
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