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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Problem Gift Card - Ca...
Supply chain | Supply Chain Management, Commerce
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Problem Gift Card - Canceling the transaction doesn't erase the amount

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Posted on by Antyouss 29

Hi everyone,

We have a big problem with our gift card system on MPOS. 

Every time we put an amount in a new gift card, and we cancel the transaction, the amount doesn't disappear

Here an example : 

1. We check the balance in an empty gift card

4863.pastedimage1615476971042v1.png

2. For the same card, we added 50$

6864.pastedimage1615477041280v2.png

3. We cancel the line

4503.pastedimage1615477065261v3.png

4. We cancel the transaction

5850.pastedimage1615477114794v4.png

5. We check the balance again for the same card, and the 50$ is still in there

7752.pastedimage1615477152998v5.png

We talked with Crimson, they have the same setup in hardware profile than us in Dynamics 365, but they doesn't have this problem.

Did you already see that ? Are we missing something ?

Thank you very much.

I have the same question (0)
  • ToddB Profile Picture
    ToddB on at
    RE: Problem Gift Card - Canceling the transaction doesn't erase the amount

    Hi Antony,

    I was unable to replicate this issue either.

    What version are you using? ie 10.0.16

  • Antyouss Profile Picture
    Antyouss 29 on at
    RE: Problem Gift Card - Canceling the transaction doesn't erase the amount

    Hi Todd,

    We are using the version 10.0.16, but we had this problem since the beginning. The version of MPOS is 2021.2.10.2

    Thank you

  • ToddB Profile Picture
    ToddB on at
    RE: Problem Gift Card - Canceling the transaction doesn't erase the amount

    Hi Antony,

    In order to trouble shoot this further, please create a new incident with Microsoft as additional information in regard to the environment, etc. is needed.

  • WV-07101102-0 Profile Picture
    WV-07101102-0 8 on at
    Problem Gift Card - Canceling the transaction doesn't erase the amount
    Hi, is this issue solved? I have the same problem

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