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Word Report creating invalid characters when used for Email Body

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Posted on by MAsadAyyub

Hi Everyone,
I have created a custom email body layout for Sales Order Confirmation -1305. The issue is when I run this report layout, it previews perfect.

But when I send an email (in which this layout is used) the "-" character is always replaced by "ËÇÉ".

P.S
I have tried changing the font styles (also to Calibri which standard BC uses for its word layout), but its still there.

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Dynamics 365 Business Central

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KasparsSemjonovs 4,727 Super User 2025 Season 2 on at

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Word Report creating invalid characters when used for Email Body

Check if that description is not copied from somewhere that was in different coding. In BC it will save the other coding, but it might be not compatible with the email provider.
Delete the text from that description and re-enter again. (in the place where the Phase 1 description is originally stored)

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OussamaSabbouh 3,196 on at

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Word Report creating invalid characters when used for Email Body

Hello,

Your Word email body layout isn’t saved in UTF-8, so when BC converts it to HTML for email, the “-” character gets corrupted into “ËÇÉ”.

Just resave the Word layout using UTF-8 encoding and re-upload it — that fixes it.

Regards,

Oussama Sabbouh

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YUN ZHU 94,609 Super User 2025 Season 2 on at

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Word Report creating invalid characters when used for Email Body

Hi, The "-" in this description looks a bit different. Could you copy the first one to the last two, including the spaces?

Thanks

ZHU

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