Promoted fields on Mobile device – Serial & Batch not prompting during Select quantity

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Posted on by Shubham-007

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Hi Team,

I want to prompt Serial and Batch during the “Select quantity” step on the Warehouse mobile device so that the worker can clearly see and register the serial or batch number at the time of item registration.

This is especially important for batch-controlled items, because we are planning to use mixed license plates, and the worker should be aware of which serial or batch is being registered while entering the quantity.

I have already checked the following:

Batch number group and Serial number group are assigned on the released product.
Batch and Serial number added on the purchase order line.

However, these fields are still not prompting or displaying on the mobile device during registration. Does anyone know which setup controls the Batch and Serial number prompts on the mobile device?

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Dynamics 365 Supply Chain Management

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Laurens vd Tang 4,250 Super User 2026 Season 1 on at

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Good day,

In which process do you want to use it? Do you want to use it during sales order picking?

Best regards,

Laurens van der Tang

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Shubham-007 249 on at

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Hi @Laurens vd Tang,

Purchase order receiving

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