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ReportHi everyone,
We are experiencing an intermittent issue in Dynamics 365 where users are repeatedly seeing a “Please sign in again” popup multiple times during the day.
🔍 Issue Details:
The popup appears randomly while users are actively working
Clicking “Sign in” does not show any authentication error and allows users to continue
Clearing cache and re-logging does not resolve the issue
🧪 Investigation Findings:
From browser console/network logs, we observed:
Repeated 403 (Forbidden) errors from Web API calls
Error indicates missing privilege
The failing entity ismsdyn_tour
❓ Key Observations:
msdyn_touris an out-of-the-box entity (not custom)
The entity exists in the system since around 2022
We are not explicitly using this entity in any customizations
Issue started recently without any direct changes related to this entity
Only users with restricted/custom security roles are affected
Users with higher privileges (e.g., System Administrator) do not face this issue
🤔 Questions:
Has anyone experienced similar issues withmsdyn_touror other OOB entities causing sign-in prompts?
Is this related to any recent Microsoft updates or background features (e.g., guided help / learning path)?
Is there a way to disable these background calls instead of granting access?
Is providing read-only access to this entity the only recommended solution?
Any insights or confirmation would be really helpful.
Thanks in advance!
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