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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Customer Ledger Entry'...
Small and medium business | Business Central, N...
Suggested Answer

Customer Ledger Entry's Closed At Date field value

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Posted on by AR-13020605-0 2

I created a Sales Order for 2 quantities and posted it. The Customer Ledger Entry created for the invoice is Open, and the Closed at Date field is blank, as expected.

Then I created a Sales Credit Memo against the same invoice for the full 2 quantities and posted it. After posting, the Closed at Date is populated for the invoice’s customer ledger entry, but it is blank for the credit memo entry.

Is this expected behavior or something unusual?

image (8).png
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 9,673 Super User 2026 Season 1 on at
    Hello,
     
    When a full credit memo is applied to an invoice, Business Central populates Closed at Date on the invoice entry because it is the document being closed, while the credit memo (which performs the application) may show the field blank even though both entries are fully applied (Open = No and Remaining Amount = 0). The invoice is considered “closed by” the credit memo, but the credit memo itself is not closed by another document, so this is standard system behavior and not an issue.
     
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Pallavi Phade Profile Picture
    Pallavi Phade 5,023 Super User 2026 Season 1 on at
     
    Its correct behaviour .
    IF credit memo was used to close an invoice then "Closed by Date" ,"closed by entry No" will be filled against Invoice Entry and Credit memo entry field will be blank 
     
    It depends on Posting Document used . If you use REfund to close Credit memo entry then "closed By Entry No" will be blank in Refund entry but it will have value in "Credit Memo" entry.
     
    Check below screen 
    "Clsoe by Entry no is filled" against Invoice Entry  .
     
     
     
     
    Warm Regards
    Pallavi Phade
    www.linkedin.com/in/pallaviphade131116
     
     
     

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