Dear Microsoft Support Team,
We are using your product Microsoft Dynamics 365 Business Central and are currently unable to raise a support ticket due to the requirement of a Premier Access ID.
Request you to kindly check the attached mail trail and provide us with the necessary credentials, specifically:
Premier Access ID
Contract ID / Password
Also, please let us know if there is any alternative way to raise a support ticket without these IDs.
Your prompt assistance on this matter will be highly appreciated.
Additionally,
We are now facing a critical issue in our Production Environment. Specifically, we are unable to copy a company due to the specified threshold limit (06:00:00). Below are the error details:
Error Message:
The operation has been canceled because it took longer to generate rows than the specified threshold (06:00:00). Refine your filters to include less data and try again.
Internal session ID:
a2d1180c-0fc2-4db8-8947-f845925c6295
Application Insights session ID:
50701864-a3e7-469b-b567-d995d9730300
Client activity id:
cd329d2b-c212-4773-8f8e-fa7bd9ba4b68
Time stamp on error:
2025-09-21T09:00:38.7730195Z
User telemetry id:
ee7569e6-2943-4d57-8205-6b74112c7f61
AL call stack:
"Copy Company"(Report 357)."Company - OnAfterGetRecord"(Trigger) line 6 - Base Application by Microsoft version 26.4.37194.39569
This issue is directly impacting on our business operations. We request your immediate assistance to resolve this matter at the highest priority, so we can proceed with our planned activities without further delay.
Please let us know if any additional information is required.
Thanks and regards,
Pratim Dutta
M: 07980437556
09804580407
