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Small and medium business | Business Central, N...
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Shared mailbox in Microsoft 365 Admin Center

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Posted on by 6

Could someone please provide the detailed steps to create and configure a shared mailbox specifically within the Microsoft 365 Admin Center?
 

I manage multiple customer tenants and need to set up a shared mailbox for one that does not currently have the shared mailbox tab in the admin center. I have already successfully created a shared mailbox for a different customer tenant and am familiar with the general process.

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  • Suggested answer
    OussamaSabbouh Profile Picture
    252 on at
    Shared mailbox in Microsoft 365 Admin Center
    Hello,

    Go to the Microsoft 365 Admin Center.

     
    Navigate to Users > Active users.
    Click Add a shared mailbox from the top menu.
    Enter a Display name and an Email address.
    Click Save changes.
     
     
    Adding Members for Access
     
    On the confirmation screen, click Add members to this mailbox.
    Select the users who need access.
    Click Add.

    Regards
    Oussama
  • Suggested answer
    Nimsara Jayathilaka. Profile Picture
    4,666 on at
    Shared mailbox in Microsoft 365 Admin Center
    Hi

    You can create a shared mailbox in Microsoft 365 by navigating to Teams & Groups → Shared mailboxes, entering the mailbox details, and assigning members. If the shared mailbox tab is missing, verify tenant selection and permissions, or use the Exchange Admin Center to create it manually.

     
    Thanks
    Nimsara
  • Suggested answer
    Valentin Castravet Profile Picture
    29,674 Super User 2025 Season 2 on at
    Shared mailbox in Microsoft 365 Admin Center
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    4,513 on at
    Shared mailbox in Microsoft 365 Admin Center

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