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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / UserId correlation bet...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

UserId correlation between Dynamics365 and Azure CommunicationServices

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Posted on by MN-25020229-0 4
Hello,
Iam doing a bot integration with Dynamics365 with ACS's Call Automation API
The bot will join the Dynamics365's calls which were received/made by D365 users to acquire data such as audio. The bot invokes Call Automation's Connect API to join the calls, then getting updated events on the call from ACS. However, the userIds which are seen in those ACS's callback events have the format "8:acs<guid>", which is totally different from user's D365's SystemUserId or Azure ObjectId
My question is how do I link the ACS's userId to a D365's user?
Thanks
Categories:
Dynamics 365 general
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  • Suggested answer
    Zhilan Profile Picture
    Zhilan 19 on at
    Hello dear,
    Since ACS and Dynamics are not related you cannot just simply filter the user and find them.

    In power apps, add a new field "acs_userid" in Users form and by api or manually (manually is not recommended) add the id's and by a script you can do the filtering simply.

    I belive it's most easiest way to do so, or you can use emails to find the user and update logs in Dynamics.

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